Bubble Tree House

Welcome to
Bubble Tree House
 

Ts & Cs

Payment

All prices on this site include VAT at the appropriate rate.

Methods of Payment:
Our payments are secured by PayPal, to ensure maximum security.
We are happy to accept any of the following credit or debit cards: MasterCard, Visa and American Express.
You can also pay with your PayPal account if you have one but you don't need one to be able to pay by credit card.
All goods sold by Bubble Tree House remain the property of Bubble Tree House until full payment has been received. Goods will only be dispatched once full payment has cleared.

Pricing and Processing

Whilst every care is taken to ensure accuracy, prices and specifications are subject to change without notice.
Prices quoted on your Paypal invoice will be honoured regardless of subsequent price movement before dispatch.

We will keep you informed of the progress of your order by email.
In the event that we are unable to fulfil your order within the normal delivery period, we will contact you as soon as this is known and offer you the option to withdraw your order or to select an alternative product.
Should an item be unavailable, we will contact you as soon as this is known and in these circumstances we reserve the right to cancel the order.

Dispatch of Part Orders:
Bubble Tree House will not normally dispatch part orders. However , where an item is on extended delivery and this would result in undue delay to the dispatch of a larger order, we may at no extra cost to you, forward a part order.

Pre-orders:
If an item is not in stock, you can pre-order it by sending an email to info@bubbletreehouse.ie specifying the product, colour and size you want. All pre-orders can be cancelled until an estimated shipping date has been given by email. Payment will only be made once the product is in stock.

Product Images

Whilst great care has been taken with the representation of products on this website, limitations of the processes involved in bringing the images to your screen mean that we are unable to guarantee that the colouring exactly matches that of the original products.
All pictures on the website are non-contractual.

Injury, loss, damage

We are not responsible for any injury, loss, claim, damage or any indirect, incidental or consequential damages of any kind that arises out of your use of purchased products.

Shipping

We currently ship to the following countries :
  • Ireland
  • United Kingdom
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

We currently use An Post to ship all our orders. We reserve the right to change the forwarder at any time and without notice.

Shipping Method:
In your basket, you will have a choice of different shipping methods where available.
Current shipping methods are:
- Standard Post: no insurance included, track and trace available on parcels only within the Republic of Ireland, no signature on delivery.
- Registered Post: compensation up to €320 in the Republic of Ireland and United Kingdom and up to €150 in Europe, track and trace available, signature on delivery.
For full Terms and Conditions and for delivery times, please visit www.anpost.ie.

Transfer of Title: the shipping terms for all our products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We aim to dispatch goods in stock within one to three days, however some items such as customisable canvases, beanbags or play tents have a lead-time from our suppliers of between two to six weeks.

Order Tracking : We will endeavour to provide you with order tracking information where possible. Also we will give an estimate of delivery waiting times, although we cannot accept liability for any delays outside our control.

Free Shipping Offer

Bubble Tree House offers free shipping for all orders equal or above €200 after any discount and excluding shipping cost.
The use of Gift Vouchers does not affect this offer; you can use Gift Vouchers for part or totality of your payment and still avail of this free shipping offer.
This offer is available for all countries we currently ship to (see list above).

Packaging

We generally try and use recyclable materials for our packaging, mainly kraft paper as it is effective, old fashion and recyclable.
We do not charge any packaging fees to our customers.

Returns

On Receipt of the goods, if you are at all unhappy with the contents of your order, please contact us as soon as possible to allow us the opportunity to resolve the problem.
All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to Bubble Tree House within 24 hours of receipt. No claims for damage in transit or shortages will be considered after this period.
Claims resolution will depend on the shipping method selected (please see above under "Shipping Method" for more details)
For "Registered Post" shipping method: Where goods have been damaged in transit, we will offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem, if, when signing to accept delivery, you could write 'Box damaged' on the delivery record.

If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 7 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage.
Products returned incomplete, damaged or used by the customer will not be accepted.
For any returns accepted by our Customer Service, we will issue a credit note or refund to the customer, only after inspecting the returned item. Only the price of the returned product will be refunded. Delivery and shipping costs will not be refunded.
Exception : You may not return goods that have been specifically customised and/or made up for you. This would apply to all canvases with name and pre-ordered stickers.


Gift Certificates

These terms and conditions are between you, the recipient of Gift Certificate, and www.bubbletreehouse.ie that issues and redeems this Gift Certificate ("the Website"). By accepting and using this Gift Certificate, you agree to be bound by these terms and conditions.

Redeeming Gift Certificates
* In order to redeem your Gift Certificate you must have a PayPal account. You can create a PayPal account at the time of redemption.
* Your Gift Certificate can be used solely to pay for items sold on www.bubbletreehouse.ie. To redeem the value associated with your Gift Certificate you will be required to provide your Gift Certificate code during the checkout process.
* You cannot redeem this Gift Certificate at any other merchant or for cash.
* You cannot redeem this Gift Certificate in-person - you can only redeem it on www.bubbletreehouse.ie.
* Any unused value will remain on your Gift Certificate until spent.
* If the amount of your order exceeds the value remaining on the Gift Certificate, you will be required to pay for the balance using PayPal.
* You may use more than one Gift Certificate at a time.
* For security purposes, you may be required to enter credit card or bank account information before you can redeem the Gift Certificate.

Cancellation / Non-Expiration of Gift Certificates / No Fees
* No fees will be charged in connection with your Gift Certificate
* Recipient Cancellations: Gift Certificate recipients can cancel their Gift Certificate within 60 days of the purchase date and have funds refunded to the purchaser. Gift Certificate recipients cannot redeem the Gift Certificates for cash.
* Purchaser Cancellations: The purchaser will have 60 days from the date of purchase to cancel the Gift Certificate and receive a full refund, provided the Gift Certificate has not been redeemed.
* Merchant Cancellations: Gift Certificates are issued by the Website indicated. The Website may cancel a Gift Certificate at any time for any reason and shall refund any unused Gift Certificate value to purchaser, provided the Gift Certificate has not been redeemed.
* Refunds: Refunds on Gift Certificates that were purchased using a credit/debit card will have the face value credited to that credit/debit card. Refunds on Gift Certificates that were not purchased using a credit/debit card will be placed into the purchaser's PayPal account.
* Expiration: Gift Certificates do not expire and no fees apply.

Sending/Receiving Gift Certificates
* Email Delivery: Gift Certificates that have a scheduled future email delivery date are sent at approximately 2:00 am on the day of the scheduled delivery in the purchaser's time zone, or Pacific Standard Time if unknown.
* Privacy Policy: If you are a Gift Certificate recipient and you are not a PayPal member, PayPal will not use your email address for any purpose other than to send notifications to you regarding your Gift Certificate. This includes one reminder in the first 6 weeks, then quarterly reminders. For details on PayPal's privacy policy, see www.paypal.com/privacy.

Customer Service
* Please contact the Website if you have any questions or issues in connection with your Gift Certificate

Additional Terms for gift Crtificates
* Your Gift Certificates is non-transferable and their resale is prohibited.
* Gift Certificates are not available for sale, purchase, or redemption in China. If a Gift Certificate is delivered to an email address that is not associated with a PayPal account, and the owner of that email address proceeds to sign up for a PayPal account in China, the Gift Certificate will be cancelled, and the funds used for the Gift Certificate purchase will be refunded to the purchaser.
* Your Gift Certificates cannot be redeemed for cash and has no cash value.
* Your Gift Certificates cannot be used to purchase other Merchant Gift Certificates offered through PayPal.
* Neither www.bubbletreehouse.ie nor PayPal is responsible for lost, stolen, or misused Gift Certificate codes unless otherwise required by law.
* Purchase and redemption of Gift Certificates is subject to the PayPal User Agreement and www.bubbletreehouse.ie Terms and Conditions.

Promotional Codes

From time to time, Bubble Tree House will issue discount and/or voucher codes to customers. These codes are for personall use only. They are for use once by the person they've been issued to only. Their expiry date, unless otherwise mentionned, is 1 year after the issue date. Bubble Tree house reserve the right to cancel orders for which misuse of a Promotional Code is detected.

Privacy Notice

At Bubble Tree House we aim to maintain a standard of service that we would wish to receive when we ourselves are customers.
Bubble Tree House will endeavour to keep your personal details private and secure. We will not sell, or share your personal details with third-parties, except in so far as is strictly necessary to process your order (for example delivery instructions to couriers). We only make use of any telephone contact details in relation to your immediate order or enquiry, and will not use these for any subsequent unsolicited promotional or marketing activity.


The Policies stated on this page take effect from 1st of December 2009 until s uperseded by revisions posted here.
The Terms of Business stated on this page govern all transactions, between Bubble Tree House and its customers, effective from 12th of December 2009 until superseded by revisions posted here. Any contract between Bubble Tree House and its customers shall be governed by Irish law.
Bubble Tree House is our trading name.
Registered Office: D5, The Devonshire, Kilbrogan Hill, Bandon, Co. Cork - Ireland
VAT Registration Number: IE04344749Q